”Your experience in the retail industry is a real plus. The improvement that we have experienced since your initial visit has far exceeded the results from two previous agencies. I have been told by other agencies that they were full-service. I can say that yours is truly that.”
Several differences set ACT apart from our competitors. One is our unique “initial softer approach.” Once you’ve verbally attacked a debtor, it’s near impossible to go back to a cooperative relationship. Our motto “we tackle the problem – not the payer” is where our uniqueness begins.
To balance our softer approach, we do not hesitate to take legal action when necessary. Our skilled Legal Department Manager asserts litigation when it is the right solution, and we do not charge our clients for the attorney fees or court costs.
Our use of technology is another benefit to our clients. We use Columbia Ultimate Business System (CUBS), considered one of the best collection systems in the nation. With this system, we can customize our collection activity to the specific needs of our clients. Our reports provide the information our clients really want or need, not just an overwhelming amount of data.
We offer our clients 24/7 access to the accounts they have entrusted to our agency via Client Access Web, also known as Client Portal.